Spruce Peak Lodge - Cancellation Policy - Stowe Mountain Rentals

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This Policy Covers All Units Located In The Spruce Peak Lodge Including 2 & 3 Bedroom Mountain Cabins. 
Thanks for your business, and we hope you enjoy your stay on our property!

Please make sure to read the terms and conditions below we uphold or Cancellation the Policies. 

* Life happens   So please purchase Trip Insurance at checkout or contact us after booking to set it up. 
* We can not offer credits under any circumstances or transfer of dates. 
* We can, however transfer your original dates to another person. 

If the Lodge shuts down for any reason, we will refund you in full for any unused nights.

This DOES NOT include any ski hill-related shutdowns due to weather, covid, or otherwise, the ski hill is separately owned from the Lodge At Spruce Peak and Stowe Mountain Rentals 

>50% due at booking plus a $10 non-refundable booking fee.

>Cancellations made 30 + days before your arrival date will be refunded, minus a 5% cancellation fee*.  

>Cancellations made between 11 and 29 days before arrival will receive a 45% refund of the amount paid at booking.

>10 days before your arrival date, we take full payment, and your reservation is 100% non-refundable*

  • The landlord shall provide towels, linens, soap, robes, cups, knives, forks, spoons, dishes, toilet paper, dish detergent, and other consumables that are to be purchased by the Tenant. 
  • There shall be no refunds of rents due to shortened stays or ruined expectations because of weather conditions.
  • There shall be no refunds of rents because of shortened stays or ruined expectations due to work and family emergencies or other commitments.
  • Check-in is at 4 pm, and  Check out is at 11 am  
  • No late checkouts December 15th – April 15th 

Damage Waiver and Capacity Restrictions: Our properties are inspected before and after each reservation guests agree to pay for any flagrant damage to the units, excessive cleaning required at checkout, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. The sleeping capacity for this property is limited to the number of beds provided, so twin beds sleep one guest; double, queen, and king beds sleep two guests each.. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed written permission in advance. Extra sleeping capacity is not possible at this property in the way of a roll away or bring along an air mattress.No pets unless agreed upon before arrival, No smoking on the balcony or in the room. There is a $500 fine that will be charged for smoking. This fine may occur from Stowe Mountain Rentals or the Lodge At Spruce Peak. Smoking must occur no less than 500′ from the entrance of the building. No parties of any kind are allowed at this property.

Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to Management prior to checkout. If purchased, the policy will pay a maximum benefit of $1,500 for a studio, one-bedroom, two-bedroom & three-bedroom, and $3,000 for a four-bedroom. Any damages that exceed these policy amounts or are not covered under the plan will be charged to the credit card on file. If during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of policy limit as stated above.  Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here; https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:b9cc6b10-d334-4878-9a4c-f5d9d5969e81
The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly Stowe Mountain Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Stowe Mountain Rentals directly if you do not wish to participate in this assignment.

RESERVATIONS: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice. Should there be ANY issues with the reservation, you will be contacted within 48 hours.

PROPERTY: Guest rents, for vacation purposes only, the furnished real property and improvements described.

ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 pm on the arrival date. This time may be delayed should unforeseen circumstances arise. Checkout time is NO LATER than 11:00 am on the departure date. We do not offer late checkouts or early check-ins from December 15th – April 15th. 

UNAVAILABILITY: For any reason beyond the control of Management, the Premises become unavailable; Management may substitute a comparable unit or cancel this agreement and refund in full all payments made by the guest.

APPROVED GUESTS AND USE: The Premises are solely used as a personal vacation residence by Approved Guests. Reserving guests is responsible for any guests that use the property during the term of this agreement. Guests may not exceed Max Occupancy for Property at any time. If the Premises are used, in any way, by more than the max allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this agreement, and (iii) Guest forfeits its right to return of any monies collected.

OCCUPANCY: Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full responsibility for all lost or broken items and any damages to the property of any kind.

CLEANING: Premises will be delivered to Guests in a professionally cleaned condition. Should guests’ use and activity require more than regular cleaning services, Guests will be charged for associated excess costs.

Dogs may not be left alone in the room at any time. In the event that Stowe Mountain Lodge incurs any loss of business or compensation is required for another guest due to noise complaints, those charges will be billed accordingly to your room or credit card on file.
Please prevent your dog from barking or otherwise disturbing other guests. The maximum weight allowed is a total of 100 pounds.
The maximum number of dogs permitted is two per room.
All dogs must be on a leash at all times while on the hotel premises. Dogs are not permitted: In the hotel restaurants or near the pool or pool deck.
Other public areas with the exception of arriving and departing through the primary or upper lobbies.
Please clean up after your dog.
Complimentary biodegradable waste bags are provided for you at Guest Reception. The “Dog Sanctuary” is the proper area for dog walking.
Although we welcome your pet, please respect our hospitality. Please do not permit your dog to get on the bed coverings or the furniture.
Cats are not permitted at the Lodge​​​​​​

​​​​CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures, and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guests the right to cancel this agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for lost, stolen, or abandoned items. A reasonable effort will be made to contact the guest for a return. There will be a $25.00 handling charge plus shipping costs for any found items returned at the guest’s request. Management shall not be held liable for the condition of said items. Any items not claimed for longer than 30 days may be donated or sold.

MAXIMUM OCCUPANCY: No guests over the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.

ILLEGAL SUBSTANCES: No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property, and no refunds will be issued.

TV/CABLE/INTERNET/SATELLITE: No refund shall be given for the number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING/HEATING: Rentals are equipped with air conditioning. The fan setting shall be “Auto.” Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for the lack of or malfunctioning HVAC units.

SYSTEM(S) FAILURES: In the event, the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub, or other system or structural systems, neither the property owner nor the Management shall be liable to a guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment. In such an event, the guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage, or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that the guest considers travel and/or rental insurance.

ENTRY: Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that guest has complied with the terms of this agreement; or (iii) in case of emergency. Management and Management representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers, or contractors.

TERMINATION OF OCCUPANCY: Upon termination of occupancy, the guest shall: (i) return all copies of all keys or opening devices to the Premises, including any common areas; (ii) vacate the Premises and surrender it to Management empty of all persons at agreed upon time; (iii) vacate any/all parking and/or storage space; and (iv) deliver the Premises to Management in the same condition less ordinary wear and tear as received upon arrival.

WEATHER/MOTHER NATURE: We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, wildfire/smoke, weather-related interruptions, road closures, lack of snow, frozen pipes, interruption of services and utilities, or unexpected appliance breakdown. Properties listed as Ski-in/ Ski-out Ski Access walk to ski, and the ski accessible homes are subject to weather, and we cannot be held responsible for the weather/snow conditions that make these homes ski-accessible.

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to guests, guests, or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guests carry or obtain insurance to protect guests and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs, and attorney fees resulting from loss, damage, or injury to guest or licensees or their personal property.

MEDIATION: The guest agrees to mediate any dispute or claim arising out of this agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.

JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one guest, each one shall be individually and completely responsible for the performance of all obligations under this agreement, jointly and individually with every other guest.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this agreement, which constitutes the entire contract. It is intended as a final expression of the parties agreement and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this agreement constitutes the complete and exclusive statement of its terms and that no extrinsic evidence whatsoever may be introduced in any judicial or another proceeding, if any, involving this agreement. Any provision of this agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. 

RELEASE: In consideration of the right to visit the home, the guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children or the guest’s participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.

Stowe Mountain Rentals